Which type of card is available from Canada?
DialSaver,
BkkPlus,
BKTare your choices.
What the Connection fee means?
As long as your call is connected you will be charged, regardless of whether your call is picked up.
What the
Weekly fee means?
The fee that may apply, starting from the seventh date after first use.This charge will be deducted from the card value. You won't be charged if you use it all within seven days. Card that has weekly fee is suitable for the if you heavy user because use card until card doesn't have balance, you do not have to pay for this fee.
What the Tax included means?
The rate is the final price. There is no need to pay for any taxes.
What the Plus tax 15% means?
For these type of cards mean the rate of cards is not include taxes, thus you will be charged for the taxes plus the total prices from the length of the time you talk.
For Example
, if you buy JustCall card for $20, the rate of this card 6.50 cents/min and you use this card for 10 minutes. You will be supposed to pay for
rate
xlength of time
(6.50 x 10) = 65.00 cents But this is not the final price, you have to pay more for taxes.
JustCall card has taxes 15% so if you used this card for 10 minutes, taxes will be
(rate
x length of time) x tax
= (6.50 x 10) x 15% = 9.75 cents. So you will be charged for
65.00 + 9.75= 74.75 cents
for using 10 minutes by decreasing the amount of time from your card.
What the local access means?
These toll free numbers support Californian resident only. If you are not Californian resident and you make a call to these local access numbers, you will have to pay more for long distance call to these local access numbers.Therefore, if you are not Californian resident, please use 1800 access to call to Thailand to avoid extra charge on your phone bill.
Is there rechargeable on calling card?
Our calling cards do not have rechargeable. That means you have to buy the new one every time that non any time left on your card.
Card out of stock.
In case our products are out of stock, you will get our mail informing on waiting your card. You may need to wait for few days. Please do not worry. We will send your pin code as soon as the card reaches here.
How to use buttons to manages order amount in the Shopping Cart?
This topic will teach you how to use buttons in the Shopping Cart page
for example :You ordering a Quick dial card with value $100,
1 Bangkok1Cent card with value $20,
1 ThaiChat card with value $20 on the Shopping Cart
.
Increase button
: uses for increase money amount on selected card, for card that can create your own pin. For example, increase money amount from $100 to $110 (increase by $10).
For the card that can't create your own pin, the increase button uses for increase the amount of card to purchase. See picture below.
Decrease button
: This button is uses for decreasing money amount on selected card, for card that can create your own pin. For example, decrease money amount from $100 to $90 (decrease by $10).
For the card that can't create your own pin, the decrease button uses for decrease the amount of card to purchase. See picture below.
Remove button
: This button is uses to remove unwanted product from shopping cart. After you click on remove button on selected product the system will automatic remove that item out and recalculate the total amount of money and quantities for you. See picture below
.
Problem of card
If you experience a technical problem of card or quality, please contact Customer Service Department of each card. As we have informed on our web site. We are the company, who try to find some convenience way to serve you, not the company who issue cards. For this reason, the technical problem of card will be out of our control at all. However, please contact us again if your problem still exist. We will try to help you as many as we could.
Credit card
What are the types of credit cards that ThaiDial.NET accepts?
We accept credit cards including, Visa, Masters, Discover, and Amaican Express. There is no surcharge for using your credit card to make purchases with ThaiDial.NET.
Can I use my debit card on ThaiDial.NET?
We do not accept debit card.
I don't have a credit card. Can I buy on ThaiDial.NET?
Thadial.com also accept personal check by sending your check to Mailing Address :
ThaiDial.NET
382 N. Lemon Ave. #221
Walnut, CA 91789
Check Payable to : ThaiDial.NET,Inc
Note:
Please do not forget write your invoice no. on your check
Why do I get a message that my credit card number is "invalid"?
This error is simply caused by your credit card number being entered incorrectly on the secure online form. Try re-entering your credit card number again
Why do I receive an "Invalid Billing Address" message?
Here's a few things to keep in mind when entering your billing address with your credit information.
If you enter a Post Office box, do not use periods after the PO. (Example: Use "PO Box" instead of "P.O. Box"). If you are on a rural route with a box number, enter your rural route on the top line and your box number on the second line. (Exa
mple: Do not enter "RR 1 Box 123" all on one line. Instead, enter "RR 1" on the first line and "Box 123" on the second line.)
Please note that the address you provide must match the address on your credit card statement exactly or the transaction will be declined.
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Order status
Did my purchase go through?
When you submit an order;
For Visa and Mastercard, you will receive two emails from us. One is the confirmation of your order with Thaidial, which will contain your invoice no. The other is a receipt ( Refer to ‘ SIPS Transaction Response ‘ ) which you can print out as your credit card billing reference. ( These two emails will not include your pin number which we will send you once your credit card details are verified.)
If you do not get any information above, that means you order do not go through.
If you are unsure whether your order has been placed, you can check on the order status by writing us at
mailto:sales@ThaiDial.NET
How long does a pin code take?
If you pay by credit card and your credit details are verified, you can get PIN code immediately.
In case you are a new customer, we need to call to verify your order within 20 mins. And then process you your pin code.
For check order, it takes 5-7 business day, After we process your check, we will send you a pin no. within 24 hrs. by e-mail.
If you are unsure whether your order has been placed, you can check on the order status by writing us at
mailto:sales@ThaiDial.NET
I placed an order a long time ago and it hasn't arrived. Now what?
Unfortunately, an order may occasionally become error in process and not make it to us. You can track the order by writing us at
mailto:sales@ThaiDial.NET
Why ThaiDial.NET can not process your order?
This may be due to one of several possible reasons, such as:
- The information you give us is incomplete.
- The error while ordering due to the system.
If we received an incomplete order, we will write back to you to re-order.
Why can't I see anything in my cart after placed an order ?
This may be due to some of several possible reasons, such as:
1. You may be using an old or unsupported browser. We recommend that you use:
- Internet Explorer ( IE ) 5.5 or Higher
- Netscape 6.2 or Higher
- Opera 7.0 or Higher
- Mozilla 1.3 or Higher
At this time, we do not support AOL , maybe included some firewall settings.
2. Check your Privacy Settings by following the steps below:
( The Privacy default should be set to Low, if it is not please set to low ).
- In Internet Explore, click the Tools menu.
- Click Internet Connection.
- Click Privacy
- If there is an options to select the Privacy level, just set it to "Low".
If there are only the buttons to select, click on "Default" and then drag mouse to "Low". It should show the option for you to set the Privacy to Low.
3. If you get an error message "privacy setting error or shopping cart is empty," please delete all Cookies by clicking the Tools menu, and selecting "Internet Options" or delete all Temporary Internet files.
- In Internet Explore, click the Tools menu.
- Click Internet Connection.
- In "Temporary Internet files"
- Click on Delete Cookies...
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Verified by Visa
What is Verified by VISA ?
Verified by Visa is a unique service that uses personal passwords to help protect Visa card numbers against unauthorized use. Once you activate your card, no one else can use your Visa card number at any participating online stores - without your personal password. Verified by Visa is available for select Visa cards from participating financial institutions.
Why should I sign up for Verified by Visa ?
Verified by Visa provides an extra level of protection for online shopping. Visa always protects its cardholders against unauthorized use, but Verified by Visa helps to prevent unauthorized use online before it can even happen.
How to register Verified by VISA ?
Go to your Visa Card Issuer's Verified by Visa registration web page. And follow this step, click here for
more info.
How do I shop with Verified by Visa ?
When you pay with your Visa card, the Verified by Visa service is automatically extended to you at participating online stores. After you enter your Visa card number and submit your order, your personalized Verified by Visa window will appear. First, look for your Personal Message. Then, enter your password and click submit. Your identity will be verified and the purchase process will proceed.
What is a Personal Message ?
Your Personal Message appears in your password screen when you make purchases. When the Verified by Visa window appears during the purchase process you should always check to see that your Personal Message appears correctly. This confirms that it's an authentic Verified by Visa window.
How will the Online Store know that I have Verified by VISA ?
Participating online stores will automatically recognize your Visa Card number if you have registered it for Verified by Visa.
What can I do if I forget my password ?
If you forget your password, you may need to contact your card issuer customer service to re-set your password. Check with your Visa Card Issuer for details.
Return/ Refund
Can I cancel an order that I placed?
If the customers do not satisfy within our products or services, please contact Customer Service Department of each card. However, if the problem occurs from ThaiDial.NET such as dissatisfaction delay or double charge and you want to cancel the order (before we send you a PIN number ), you will get 100% refund. The card will be expired within 3 months from date of first use or on the expiration date printed on the card, whichever occurs first. No refund or replacement is provided for lost, stolen or expired cards or unauthorized use. For more information please see the
TERMS OF SERVICE
How long does the pin code take?
We will send pin code immediately after we have verified your address and also your credit card has been verified.
General comments
I have a suggestion for ThaiDial.NET. Who do I tell?
Your suggestion and comments are welcomed and highly appreciated; they enable us to develop the products and services that meet your needs. Please email them to us at
sales@ThaiDial.NET anytime. Thank you for your cooperation.